Grocerize’s Terms of Use 2025

These Terms of Use govern your use of our websites and mobile applications. 

1. Conditions of use

 


By installing, accessing, downloading, viewing or using our websites and mobile applications you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these Terms of Use, do not access or use our websites or mobile applications. You must use our websites and mobile applications in accordance with these Terms of Use.

We may update our Terms of Use from time to time. By continuing to access or use our websites and mobile applications you accept our Terms of Use as applies from time to time. Any changes to our Terms of Use will be published on our website (https://grocerize.com.au/pages/terms-of-use) and it is your responsibility to check the website from time to time to determine whether there are any changes. 

We may at any time, for any reason and without notice, modify, suspend, withdraw or terminate operation of or access to our websites and mobile applications including any functionalities. We reserve the right to restrict and reduce the volume of data being stored by our websites and mobile applications for any user. We may also upgrade our websites and mobile applications to fix an issue, add support or provide new functions or services.

You will be responsible for any fees and charges (including third party fees and charges) incurred by you in relation to accessing and using our websites and mobile applications.

As long as you comply with these Terms of Use, we grant you a non-exclusive, non-transferable and revocable licence to use our websites and mobile applications for your personal use in accordance with these Terms of Use.

2. Our services and subscriptions

 


You will need to create an account to use all or part of our services. Our service options will be explained to you when you sign up for our services. We provide number service options some of which are provided free of charge (Free Subscription) while other options require payment before they can be accessed (Paid Subscription). 

We may update our service options, including what they include, how much they cost, payment terms and any specific terms and conditions that may apply from time to time. Any price changes will take effect from the start of the next subscription period.

By continuing your subscription, you agree to accept the new price. Your subscription will automatically renew before the end of the then-current subscription period. If you cancel your subscription, the subscription will take effect the day after the last day of the then-current subscription period. 

If you cancel your Paid Subscription you will still be able to use your Free Subscription unless you tell us you no longer want any subscription. You must also ensure your billing information is accurate and complete. You can manage your subscriptions and preferences anytime by clicking “My Account” then “Manage Memberships” function in your account settings.

Except when required by law, paid subscription costs are non-refundable.
We may also offer trials, promotional plans, memberships or services, including offering of third party products and services. Promotions may be governed by separate rules. We are not responsible for third party promotions or their product and services. 
We use a third party to process your payments (payment gateway) who will collect and store your payment details.

We will not collect your payment information. The payment gateway will collect and use your payment information (which is personal information) in accordance with their terms of use and privacy policy. You are responsible for reviewing the payment gateway’s privacy policy, terms of use and other terms and conditions.

By continuing to your Paid Subscription, you agree to the terms and conditions of the payment gateway. We make no warranties and accept no liability for any loss, damage or injury arising from your access to or use of the payment gateway. We may change our payment gateway and by continuing your subscription you agree that we may continue processing your subscription costs using the new payment gateway and you accept the payment gateway terms and conditions that apply from time to time. 

3. Products, prices and other information

 


The products, prices and other product information stated on our websites and mobile applications are subject to change at any time and without notice. Whilst we will use our reasonable commercial endeavours to ensure the accuracy of the data, we do not guarantee the information provided on our websites and mobile applications is accurate, adequate, true or complete and we cannot guarantee the information is correct. Some data required by our websites and mobile applications has been estimated to enable ranking of products. 

Whilst product prices are correct at time of publishing (based on your registered postcode), the information available on our websites and mobile applications may be out of date from time to time.  Some stores may not stock certain products or some products may be out of stock from time to time. The products on our websites and mobile applications may not represent all the products available in the market.

You, especially if you have special dietary requirements or food sensitivities, should assess the accuracy, relevance and suitability of this information for your personal circumstances. Our websites and mobile applications contain no advice, personal recommendations or suggestions about the suitability of a product for you. Before making a choice about which products may be suitable for you, you should evaluate your own individual needs, objectives and situation. We will not be liable for your choices. 

The information should be used as a guide only and should not be relied upon as a substitute for professional advice. We are not liable for any loss, damage or injury you suffer in connection with the access to, use of or reliance on the Content and product information on our websites and mobile applications. 

You agree the product information and associated alternatives on our websites and mobile applications:

• is provided “as is”; 

• is general information only and does not take into account your individual needs or circumstances; 

• has been compiled based on the information on the product’s packaging at the time of data collection, and as the information is provided by third parties we may not be in a position to verify the information. We do not guarantee product information is accurate, adequate, true or complete. We accept no liability in relation to product information. The information may be updated, altered or removed, from time to time, at any time, without notice to you;

• has been provided on the basis you undertake the responsibility for assessing the accuracy, adequacy, truth, completeness and relevance of product information, including for your personal circumstances, and you rely on it entirely at your own risk. It is your responsibility to check that the alternative offerings are acceptable to you; 

• should be used as a guide only and should not be relied upon. You should consult your doctor or other suitably qualified professional for advice or if you have questions or concerns about your health or nutritional needs; and

• you ensure you are clear on the ingredients of the product prior to consumption. Where further dietary information is important to you, for example because you have an allergy or specific dietary requirement, you should seek advice from a suitably qualified professional or the product manufacturer.
 

4. Customer Product Reviews

 


We welcome your reviews and comments about products on our websites and mobile applications. If you submit a review, comment or other information, (collectively, the Information) you acknowledge and agree that, you grant us a free, irrevocable and perpetual right to use, alter, publish or delete the Information for any purpose whatsoever. We accept no liability for reviews and comments posted by users on our websites and mobile applications.

We may alter reviews and comments to remove any information that may personally identifying a reviewer or unlawful. We may elect not to publish reviews that contain inappropriate or irrelevant content. We are not responsible for any of the reviews or comments posted on our websites or mobile applications and we do not share the opinions, views, or commentary of any testimonials. 

5. Intellectual Property Rights

 


Our websites, mobile applications and the Content on our websites and mobile applications is protected by copyright and may be subject to other intellectual property rights. You must not use our websites or mobile applications in any way that may infringe the intellectual property rights of any person. 

Except to the extent permitted by law or as expressly provided in these Terms of Use, you must not (and you must not allow or procure a third party to) copy, reproduce, reverse engineer, republish, upload, post, publicly display, encode, translate, transmit, store, publish, distribute or otherwise exploit any part of, or Content on, our websites or mobile applications without our prior written consent. 

Downloaded materials must be used solely in accordance with these Terms of Use and does not transfer any right or ownership of the Content to you. You must not remove any copyright or other proprietary notice from Content. 

Trade marks (registered or unregistered) and logos must not be used or modified in any way without our prior written consent. 

Nothing in these Terms of Use constitutes a transfer of any intellectual property rights.

 6. Security

 

You are responsible for ensuring the security of your computer, mobile or other device you use to access, download or use our websites and mobile applications. 

You are responsible for maintaining the confidentiality of the information you hold for your account, including your username and password, and for any and all activity that occurs under your account (Account Information).

We may restrict or terminate your account or access to our websites and mobile applications as a result of:

• you failing to keep your Account Information secure and confidential;

• use of your Account Information by third parties; 

• use of your Account Information that interferes with the operation, functionality or integrity of our websites and mobile applications; or

• access or use of your Account Information or our websites and mobile applications which maybe unlawful. 

You must immediately notify us of any unauthorised access or use of your Account Information, or any other breach of security.

7. Links and external sites

 


Our websites and mobile applications may provide links to or allow you to interact with other websites or mobile applications of third parties (external sites). Links to external sites are provided for your convenience and we do not control and are not responsible for the content, accuracy or functionality of those external sites. 

Unless expressly stated otherwise, the provision of a link to an external site does not constitute an endorsement, recommendation, representation or approval of the content, accuracy or functionality of that external site or the products or services on that external site. You should seek your own independent advice if you have any queries or concerns about whether those products or services are suitable for you. 

By clicking on a link to an external site, you consent to:

• our disclosure of your relevant personal information to the provider and operator of that external site; and

• our collection of your relevant personal information from the provider and operator of that external site (such as your login details), for the purpose of processing your request to link to the external site. We will disclose any personal information in accordance with our Privacy Policy. 

You are responsible for reviewing the privacy policy, terms of use and other terms and conditions in relation to external sites. We make no warranties and accept no liability for any loss, damage or injury arising from your access to or use of (including the content on) external sites.

8. Voice commands 

 


The services we may use from time to time include those offered by Google (including Google Assistant), Apple (including Siri) and other technology providers. Enabling the use of voice commands on your devices will involve sharing anonymised data, such as text string product searches, from your use of our websites and mobile applications with those providers. You can find out more by reviewing the privacy policies of those providers, including information on how to opt-out of certain activity.

9. Your communications

 


You are responsible for your own communications. You must not:

• transmit to us material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner;

• send material that reveals trade secrets, unless you own them or have the permission of the owner;

• send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;

• send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity;

• intentionally or unintentionally violate or encourage conduct that would violate any local, state, or federal law;

• attempt to breach the security of our websites or mobile applications;

• send advertisements or solicitations of business; or

• send chain letters or pyramid schemes; or impersonate another person.

 

10. Third party terms

 


This agreement is between you and us only and you agree that, unless expressly provided otherwise, no third party:

• has responsibility for our websites and mobile applications;

• has responsibility to provide maintenance and support services for our websites and mobile applications;

• has responsibility for any warranties or claims, whether brought by you or by third parties, relating to the supply of our websites or mobile applications to you;

• has responsibility for the investigation, defence, settlement and discharge of any third party intellectual property infringement claim in respect of the contents of our websites and mobile applications; and

• you also represent and warrant that you are not located in a country that is subject to an Australian or U.S. Government embargo, or that has been designated by the Australian or U.S. Government as a “terrorist supporting” country and that you are not listed on any Australian or U.S. Government list of prohibited or restricted parties.
 

11. Your Privacy

 


We respect your privacy and are committed to protecting your personal information. Your personal information will be managed in accordance with our Privacy Policy which is available on our website (https://grocerize.com.au/pages/privacy-policy).

By accessing or using our websites and mobile applications you agree that we may collect your personal information, anonymised data and related information about your access to and use of our websites and mobile applications, including shopping lists, technical information and preferences about your device, system and application software. We collect this information to provide you with the functionalities of our websites and mobile applications and to optimise your user experience, including to better understand your requirements and preferences. We will handle your information in accordance with our Privacy Policy.

Our websites and mobile applications use cookies, web tracking tools and similar technologies to improve the Content and functionality of our websites and mobile applications. Our use of cookies and similar technologies is managed in accordance with our Privacy Policy. 


 12. Limitations of liability

 


Except where prohibited by law, we will not be liable for any loss, expense, damage or injury (including exemplary or consequential losses or damages) of any kind in connection with your access to or use of our websites and mobile applications, including:

• unauthorised access of or breach of security to our websites or mobile applications; 

• any error, fault, act, omission, inaccuracy, completeness or misrepresentation in relation to our websites and mobile applications and their Content; and

• transmission of any computer virus.

We are not liable to you for any loss, damage or alteration to your equipment (including but not limited to computer equipment, handheld device or mobile telephones) as a result of the installation or use of our websites or mobile applications.

We are not responsible for any issues with voice commands or shortcuts or if iOS or Android or other technology providers make any changes to technology that impacts the way you access or use, or any other functionality of, our websites and mobile applications.

To the maximum extent permitted by law, you agree to indemnify and keep indemnified us against all actions and claims which may be brought against us by any person, and for all los, damage or injury incurred by us, as a result of your:

• breach of these Terms of Use;

• breach of any other legal obligation or law;

• acts or omissions; and

• access to and use of the Content on our websites and mobile applications. 

We will use reasonable efforts to make our websites and mobile applications available at all times, however the quality and availability of our websites and mobile applications may be affected by factors outside our reasonable control, including your internet connection or other network issues.

13. Effects of termination

 


Upon any termination, the rights and licenses granted to you will immediately terminate and you must cease using the websites and mobile applications.


14. Governing law

 


These Terms of Use will be governed by and construed according to the law of New South Wales and the parties submit to the jurisdiction of the courts of New South Wales.


15. Terminology

 


In these Terms of use we use the expressions:
“Content” means all copyright, database rights text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, software code and the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content and other intellectual property rights;

“Terms of Use” mean these terms and conditions governing your use of our websites and mobile applications;

“us” or “we” or “our” means Grocerize ACN 645 750 018 and related entities;
“you” and “your” to refer to each and every individual who accesses our websites or mobile application and the person to which a device is registered or a person authorised to use the device, upon which the Application is installed.